Refund Policy
Warranty and Returns
At CHAINSAW HQ, we’re proud to offer high-performance parts that are designed and manufactured in AUSTRALIA. We believe in supporting our customers with top-quality products and responsive, honest service.
What You Can Expect from Us
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Precision-built components made in Australia
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A commitment to high standards in performance and durability
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Friendly, knowledgeable support for Westcoast Saw–manufactured parts
Returns & Exchanges
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Products are required to be in new or unused condition
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We’re pleased to offer free domestic returns and exchanges. Due to the high cost of international shipping, regrettably we don’t offer free international returns.
Important Warranty & Liability Information
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Use of our components may void your original chainsaw manufacturer’s warranty.
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It is your responsibility to ensure proper installation, safe use, and compliance with local laws and emissions regulations.
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CHAINSAW HQ is not liable for any damage, injury, emissions violations, or legal consequences resulting from product use or misuse.
Contact our team with product issues or concerns through our "contact us" We’re here to help!
Thank you for choosing CHAINSAW HQ — and for supporting AUSTRLIAN. manufacturing.
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Access our domestic or international self-service portals for quick, hassle-free 24/7 service